How we handle your data

1. Who we are

The Metabolic Comeback Method Hub is owned and operated by Shaun Waso trading as 16hrs For Life, based in South Africa. We provide a structured, app-delivered metabolic health program that includes lessons, tracking, an AI coach, live group sessions, and community features.

2. What data we collect

We collect only the data needed to run the program and keep your account safe:

• Account details: name, email address, phone number, password (handled securely), and your role/tier.
• Program data: meals, macros, fasting sessions, weight, glucose readings, Program Adherence Rating (PAR), lesson progress, quiz answers, and coach/chat messages.
• Communications: WhatsApp opt-in status, email opens and clicks, support messages, and community posts/replies.
• Device and usage: IP address, browser type, app interaction, and approximate location from your IP for pricing display.
• Payment data: transaction records from PayFast; we do not store card numbers.

3. How we use your data

We use your data to:

• Deliver the correct program content, unlocks, and weekly lessons.
• Power your personal AI coach and tracker insights.
• Schedule and notify you about live Zoom coaching sessions.
• Send WhatsApp reminders and email updates you have opted into.
• Process payments and manage subscriptions.
• Provide support and improve the program.

4. Who we share data with

We do not sell your data. We share it only with the service providers (subprocessors) needed to run the app:

• Lovable Cloud / Supabase: secure backend hosting, database, authentication, and storage.
• Brevo: email marketing and transactional email.
• Twilio: WhatsApp reminders and notifications.
• PayFast: payment processing.
• Zoom: live group coaching sessions and recordings.

Each provider only receives the data needed for their specific function and is contractually bound to use it only on our behalf.

5. Cookies and analytics

We use essential cookies to keep you signed in and secure. From time to time we may also use analytics or advertising pixels on public pages to understand how people find the program and improve our marketing. You can manage non-essential cookies through your browser settings.

6. Data retention and deletion

We keep your account and health data for as long as you have an active account. When you delete your account, we remove your personal data and tracking records from active systems. Some backup copies may persist for a short period while our hosting provider rotates its archives, after which they are permanently deleted.

7. Your choices

You can:

• Update your name, email, password, WhatsApp number, and units in your account settings.
• Export your tracking data by contacting support.
• Opt out of marketing emails using the unsubscribe link in any email.
• Stop WhatsApp reminders by updating your profile or replying STOP.
• Request account deletion by emailing the address below.

8. Security

We use industry-standard protections: encrypted data in transit (TLS), access controls, role-based permissions, and strict database policies. No system is perfect, and we continuously monitor and improve our security practices.

9. Children

The app is intended for adults. We do not knowingly collect data from children under 18. If you believe a child has signed up, please contact us and we will delete the account.